To use the app and cash out, you need to be physically located in and resident of the country your account is registered in - so if your account's registered in France, you'll need to be there too. Your registered country is set when you first sign up.
If you're on holiday, your money is safe; you'll just need to wait until you're back in your registered country to cash out.
Why this matters
Our market research partners trust us to deliver honest opinions from real people in the right places, and this check helps us keep that promise. It's also part of how we protect the community against dishonest users: email addresses and photo ID alone aren't enough to stop fraudsters and bots gobbling up surveys and rewards before genuine members can get to them, so we use location as another layer of protection for the community.
For most members this happens automatically in the background; if you're asked to allow location access, it only takes a moment. We know it's an extra step, but our job is to help our community make as much money as possible, and this helps us do that.
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