This week we've experienced a technical issue with PayPal, our primary payment provider. This led to delays with some cash-out transactions. We also saw some pending transactions timing out and being cancelled.
The issue now appears to be resolved. Most pending payments have now been processed, and new transactions are processing instantly as normal.
Thanks for your patience while we worked through this. We know the delays must have been frustrating.
Note: Due to high support volume, please allow up to 7 working days for our team to resolve your support query.