Our support team works 9am to 6pm UK time, Monday to Friday. We try to keep our Help Centre updated with answers to all the frequently asked questions and recommend you start there whenever you get stuck.
If you do need to contact us with a query specific to your account, the fastest way to get things resolved is to create a ticket in the Help Centre and choose the appropriate topic from the drop-down menu. This will ensure your question is sent directly to the right department.
We aim to reply within one working day. The team doesn’t work weekends, so If you contact us on a Friday, we’ll respond by the end of Monday.
*Holiday hours: Between 23rd December 2026 and 4th January 2026, our customer support team will be operating reduced hours, so our response time might be a little bit slower than usual. Thanks in advance for your patience*
Need to create a support ticket?