Why aren’t I earning my MAX points?
Modified on: Wed, 8 Nov, 2023 at 2:24 PM
MAX pays you 17 points for every day you’re connected. You won’t earn points for days where MAX is paused, your phone is offline without an internet connection, or if MAX has been permanently deactivated.
There are also scenarios where your phone may interrupt the MAX connection, for example when power management settings kick in.
There are lots of different Android device types and this is a new feature, so it’s possible that MAX may not always run and stay connected as intended on some devices. If you think you’re missing points please get in touch, letting us know the device you have and the software version it’s running so we can resolve the issue.
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