Firstly, please check that you’ve verified both your registered email and your payment (usually Paypal) email. If this hasn’t been done, you won’t be able to cash out your earnings. You’re also unable to cash out while you’re away from your home country. If neither of these explanations are the cause and you’re still receiving an error code, please create a ticket and select “technical problem” from the drop-down menu. Provide the error code, your phone number and the email address you’re registered with so we can locate and review your account as quickly as possible.

Need to create a support ticket?