Tasks

Why did I get screened out of a survey?
Why did i not qualify for a survey? Not qualifying for every survey is completely normal, but we understand it can be frustrating.   We match the best ta...
Fri, 4 Feb, 2022 at 9:30 AM
Do I get points if I get screened out?
  All survey’s payout when completed in full, so sadly we can’t payout if you are screened out from a survey.  We do, however,  offer you a bonus reward o...
Fri, 4 Feb, 2022 at 9:30 AM
What if a researcher uses my information without paying me?
If we identify that a researcher has deliberately created a survey to collect answers without paying our users we will take further action. We (like you) on...
Fri, 4 Feb, 2022 at 9:30 AM
How long do I have to complete a task?
Typically you have 1hr to complete a survey and 48hrs to complete an app download task. After this period, tasks will be marked as expired/abandoned and the...
Fri, 4 Feb, 2022 at 9:30 AM
Why can’t I re-start/resume a task?
In accordance with best practice research guidelines, you may only start a survey once, and the answers you provide cannot be changed once they have been su...
Fri, 4 Feb, 2022 at 9:30 AM
How can I send feedback about a task?
We are constantly working to improve the quality of the tasks that we provide you, but we also count on your help to identify problematic tasks! To leave y...
Fri, 4 Feb, 2022 at 9:30 AM
I’ve Completed all the tasks/ no new tasks available?
We are constantly adding new tasks and surveys to the app but you’ll notice that some days are busier than others, and there might be variations in the numb...
Fri, 4 Feb, 2022 at 9:30 AM
There was an error whilst I was completing a task
We’re sorry you’ve experienced an error whilst completing a task. If it’s happened, we’ll need to investigate further.  Please contact our support team wit...
Wed, 9 Feb, 2022 at 5:00 PM